How will the FCA consultation affect the cost of your inbound calls?
Callstream CEO, Mick Crosthwaite, was recently interviewed by the insurance press to provide advice to the industry about this issue. … Read more
Category: Blog
Latest survey highlights upselling opportunities
UK brokers’ contact centres consistently deliver the highest value policy sales and also the greatest potential for upselling. In the … Read more
Insurance industry bugbears drive new product launches
By providing call management solutions to clients across the insurance industry, we were able to gather detailed feedback and identify the primary issues that cause the most pain in insurance industry contact centres.
Keeping track of customers online and on the phone
There is no question that online marketing provides a level of insight that is fundamental to today’s marketing decision makers. … Read more
Be Ready for Any Storm – The Flexibility to Move Fast
Every business has peaks and troughs, and now cloud services make it far easier to enhance functionality and increase capacity … Read more
Don’t leave your customers left out in the cold this winter
With the winter season now upon us, it is time for businesses to consider what they have in place for … Read more
The Magic Minute
In a world where people buy everything from car insurance to holidays through comparison sites, do customers still want to … Read more
Callstream brings live call payment security to the cloud
Providing customers with the peace of mind for secure telephone payments no longer means investing in expensive hardware equipment, thanks … Read more