Implied PCI compliance issues could lose insurers & brokers two-thirds of customers
Callstream research shows that implied PCI compliance issue would see up to two thirds of customers looking elsewhere Our latest research … Read more
Category: News
Meet the Callstream team at BIBA 2015
Join us on Stand E79. Meet our team at BIBA 2015 & enter to win an Apple Watch. We’ll be demonstrating our latest … Read more
Commercial insurers lag behind personal lines on sales calls
Personal insurers are outperforming their commercial counterparts in their ability to make the most of contact centre capacity Our new … Read more
Callstream head to Manchester for BIBA 2015
We look forward to meeting you at BIBA. Our team will be Stand E79 to discuss how we can help improve the performance and profitability of your contact centre.
Managing your outbound dialler to maximise sales conversions
Does your outbound dialler meet consumer expectations? New research into response times to online sales enquiries in the insurance industry, reveals … Read more
PCI-DSS: ignoring rules could cost insurers & brokers 75% of new business
Callstream research shows that ignoring new PCI-DSS legislation will cost insurers more than just fines Our latest research has shown that … Read more
Case Study: Fresh! Insurance
Callstream Midas enables outbound success for Fresh! Insurance Fresh! Insurance Services Group is one of the largest privately-owned insurance brokers … Read more
How will the FCA consultation affect the cost of your inbound calls?
Callstream CEO, Mick Crosthwaite, was recently interviewed by the insurance press to provide advice to the industry about this issue. … Read more
Latest survey highlights upselling opportunities
UK brokers’ contact centres consistently deliver the highest value policy sales and also the greatest potential for upselling. In the … Read more
Case Study: One Call Insurance
Callstream Vault ensures PCI-DSS compliance for insurance broker secure card payments. One Call Insurance is one of the fastest growing … Read more