Business Continuity planning for voice communications

When the unpredictable strikes, businesses need to be prepared. Business continuity plans for IT may be in place, but companies often don’t consider plans to minimise the impact to voice communications.

A recent survey found that 86% of Europe-based multinationals do not have total control over their voice infrastructure

Whether it’s extreme weather, staff shortages, office closures or other disruptive events, how quickly and effectively your business manages a service issue will determine how much – or how little – profit is lost and reputation damage is limited.

If customers were unable to call you, what would it cost your business per day?

How can Callstream help?

Our award winning call management systems provide a ready-made business continuity solution that puts you in control. Easy-to-use features mean that you can manage incoming calls without the need to rely on a physical phone system or connectivity into the operation to stay connected.

• Set up call plans & routing through a web portal

• Activate call announcements to keep customers informed

• Redirect calls to alternative locations, including options for homeworking

• Automatically forward calls if staff are out of the office

• Retain full visibility of operations via our online portal

Callstream works with you to make sure you’re prepared for all eventualities in the event needing to deploy a business continuity plan.

A client previously used our technology to be able to close their call centre during extreme weather conditions. They had the ability to send their staff home to work remotely at the flick of a switch, whilst still being able to manage calls and have full visibility through our online portals.

Callstream are always happy to discuss any business continuity needs, so if you want to be in control and stay connected, please contact our team.